Ragon House 14" Snowy Lighted Townhouse with Wreath

Shipping Price Transparency (Patty Approved 💛): Sometimes shipping rates shown at checkout are a little higher than the final carrier cost. When that happens, any shipping overage is automatically refunded back to your original payment once the label is printed. Patty insists on fair shipping — always.

Free Shipping: Orders $99+ ship free within the continental U.S.

(Sorry, friends in Hawaii and Alaska — free shipping promos don’t apply there just yet!)

Where We Ship: We currently ship throughout the United States, and Patty’s thrilled to now offer international shipping to select countries! 🌍

Standard Handling Time: Most items ship within 3–7 business days.

Special Handling: Some pieces — like our Byers’ Choice® collectibles — may require up to 10 business days for extra care and packaging.

Need more info?

👉 Visit our Shipping FAQs for details on carriers, tracking, and international rates.

We want you to love your Primitive Pineapple treasures!

If something isn’t quite right, simply contact us within 30 days and we’ll help make it right.

• Most items can be returned in new, unused condition within 30 days of delivery

• If an item arrives damaged or incorrect, we’ll take care of it right away

• Custom, clearance, and seasonal pieces are final sale — we hope you understand 💛

Because many of our items are handmade or one-of-a-kind, small variations are part of their charm.

Need to start a return or learn more about what’s eligible?

👉 Read our full Return Policy

Patty’s always happy to help! If you’re wondering about shipping, returns, or product details, you’ll likely find the answer here:

👉 Visit our FAQs page

Still can’t find what you need? Reach out anytime — we love hearing from you! 💌