Shipping policy

Thank you for choosing The Primitive Pineapple Collection! Every order is packed with care by our little family team. Here's everything you need to know about how your treasures make their way to you:

Where We Ship

  • We ship throughout the United States — and we're excited to now offer international shipping to select countries (see below)!

Shipping Carriers & Rates

  • We partner with FedEx, USPS, and UPS to bring you a range of options at competitive rates.
  • Real-time rates: Shipping costs are calculated at checkout based on the size and weight of your items.
  • Free shipping: We occasionally offer free shipping promotions (U.S. only). Please note that not all items are eligible — shipping fees apply only to items that don't qualify.
  • Fair shipping promise: If the shipping rate charged at checkout turns out to be higher than the actual carrier cost, we automatically refund the overage to your original payment method once your label is printed.

Handling & Delivery Times

  • Handling time: Most items ship within 1–3 business days (please allow up to 7 during busy seasons).
  • Special handling: Certain items, such as Byers' Choice pieces, ship within 10 business days due to additional processing time.
  • Delivery: Once shipped, packages typically arrive within 1–3 weeks, depending on carrier and destination.

Cancellations

  • Standard orders: We pack and ship quickly, so cancellations are accepted up to 24 hours after placing your order (provided it has not already been packed and processed to ship). While we try to accommodate every cancellation, it isn't always possible — thank you for understanding!
  • Pre-orders are final and cannot be canceled once placed, as that inventory is ordered specifically for each buyer.

Pre-Orders

  • What's a pre-order? It means the item is on its way to us — we'll ship it to you as soon as it arrives!

Lost or Damaged Packages

  • If an item arrives damaged or goes missing in transit, please reach out within 7 days of delivery — after that window we're unable to open a claim, which helps us keep things fair (and prices down!) for everyone.
  • Claims are filed with the shipping carrier — we will gladly provide proof of shipment and any documentation needed to assist.
  • USPS may require the item(s) to be presented at your local post office for inspection, so please hold onto all packaging.

A Few Friendly Reminders

  1. Double-check your address at checkout — we aren't able to take responsibility for delays or missed deliveries due to incorrect addresses.
  2. Return to Sender: If the carrier returns your order to us, additional fees may apply to re-ship it.
  3. Insurance: For high-value treasures, we highly recommend adding insurance to protect against shipping damage. We aren't liable for damage to uninsured packages.
  4. Temperature: We aren't responsible for damage caused by extreme temperatures during transit (candles and wax, we're looking at you!).
  5. Colors: Due to variations in monitor and device settings, colors may look slightly different in person than on screen — part of the charm of handmade and one-of-a-kind pieces!
  6. Sale discounts can't be applied to previous orders — coupons must be applied at the time of purchase. Sale prices may not apply to all items, and we reserve the right to determine sale eligibility.

International Orders

We love our international customers and are delighted to ship to:

  • Canada
  • European Union (EU) countries
  • United Kingdom
  • Norway
  • Switzerland

A few important notes for international friends:

  • Free shipping promos apply to U.S. orders only — international rates vary too much for us to extend it globally just yet. Thanks for understanding!
  • Customs fees: International customers are responsible for any VAT, customs duties, taxes, or import fees charged by their country. These are separate from your order total and typically collected upon delivery.
  • Shipping times: International orders may take 2–4 weeks (or longer, depending on customs clearance) to arrive.
  • Customs delays: We aren't responsible for customs delays or packages returned due to unpaid fees.
  • Hawaii & Alaska: We're currently unable to offer free shipping to these locations.

Don't see your country listed? Reach out! We're happy to review requests and will do our best to make shipping available if we can.

Thank you for helping The Primitive Pineapple Collection spread cozy charm across the globe! If you have any shipping questions, we're here to help.