Refund policy

Our return policy is as follows:

Returns & Eligibility

  • Returns must be authorized by emailing us within 30 days of receiving your order. We will not authorize or accept returns after this period. Orders will not be accept without an RMA Number. We reserve the right to decline a return at any time. Packages refused by the buyer will not be refunded.
  • Claims must be reported within 7 days of delivery. NO EXCEPTIONS.
  • USPS will require the item (items) to be present at local post office for inspection.
  • Seasonal items are not eligible for returns after 7 days of delivery.
  • Certain seasonal items are not eligible for returns.
  • Please be mindful that not all items are eligible for returns. Including some Holiday and Large Items.
  • Items custom made to order are not eligible for returns.
  • Clearance items are not eligible for return.
  • Items must be returned within 30 days of the invoice date in NEW, unused, and unopened condition. We are unable to accept items that have been used.
  • A 15% restocking fee will be deducted from all refunds.
  • All returns must be sent back in the same condition received, including all original packaging, boxes, and packing material. Packaging may not be altered. Used or opened items will not be refunded.
  • The package must be insured when returning an item. If you return an uninsured item and it breaks during shipping, we will not be able to credit you.
  • If your return arrives in the same condition it was sent, we will refund your original form of payment, excluding shipping costs.
  • If your original order qualified for free shipping, your refund will be the item total minus our original shipping cost.
  • Because of our extensive inventory, we are unable to offer exchanges. Items will be refunded to the original form of payment.
  • Refund timing depends on your bank or payment provider.

Cancellations & Pre-Orders

  • Cancellations: Due to our quick shipping times, We accept cancellations up to 24 hrs after the order is placed (providing it has not been packed and processed to ship). This does not include pre-orders.  We reserve the right to decline a cancellation at anytime.
  • Pre-orders: Pre-ordering means the item is not yet in stock but is expected soon. We will ship as soon as it arrives.
  • Once placed, pre-orders cannot be canceled because inventory is ordered specifically for each buyer.

If you have questions or need help with a return, please contact our customer support.

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can make it right.

Items Damaged in Shipping

  1. Contact us within 7 days of receiving the order so we can assist promptly.
  2. Provide photos of the damaged product, the outside packaging (with label), and the inside packaging. You can email or text these images.
  3. Please note there may be carrier delays beyond our control, especially during holidays.
  4. If items are damaged or lost in transit, you will need to file a claim with the shipping carrier. We will provide proof of shipment and any documentation needed. Carriers may inspect and collect damaged items to process a refund—do not discard any packing materials.

  5. USPS will require the item (items) to be present at local post office for inspection.

  6. All returned items must include their original packaging and boxes. Returns may be refused if packaging is damaged or altered.
  7. We are not responsible for stolen or missing packages marked as delivered by the carrier. Please ship to a safe and secure location. Thank you for your understanding.