Bethany Lowe Christmas Frankie Puppy with Stocking TD4198

Shipping Price Transparency (Patty Approved 💛): Sometimes shipping rates shown at checkout run a little higher than the final carrier cost. When that happens, any shipping overage is automatically refunded to your original payment method once your label is printed. Patty insists on fair shipping — always.

Free Shipping: Orders $99+ ship free within the continental U.S. — most products qualify! (Sorry, friends in Hawaii and Alaska — free shipping promos don't apply there just yet.)

Where We Ship: We ship throughout the United States, and Patty's thrilled to now offer international shipping to select countries! 🌍

International orders: VAT, duties, and customs fees are not included and are the buyer's responsibility. International orders aren't eligible for free shipping promotions.

Handling Time: Most items ship within 1–3 business days (please allow up to 7 during busy seasons).

Special Handling: Some pieces — like our Byers' Choice® collectibles — may require up to 10 business days for extra care and packaging.

Delivery: Once shipped, packages typically arrive within 1–3 weeks depending on carrier and destination.

Need more info? 👉 See our full Shipping Policy for carriers, tracking, and international details.

We want you to love your Primitive Pineapple treasures!

• Every order is packed with care by our little family team — if it arrives damaged or incorrect, tell us within 7 days of delivery (photos of the item, packaging, and shipping label help us fix it fast) and we'll make it right 💛

• Changed your mind? Most items in new, unused condition can be returned within 30 days — just reach out first so we can send you an RMA number

• Custom, clearance, and select seasonal or holiday pieces are final sale — we hope you understand 💛

• Need to cancel? No problem within 24 hours of ordering — after that, your treasure is likely already on its way!

Full details in our Return Policy.

Patty’s always happy to help! If you’re wondering about shipping, returns, or product details, you’ll likely find the answer here:

👉 Visit our FAQs page

Still can’t find what you need? Reach out anytime — we love hearing from you! 💌